2007 Guildmaster Award
Earlier this year, we received the prestigious 2007 Guildmaster
Award with highest distinction from Guild Quality, our customer
survey service. Those of you who had contracted with us over
the last several years were asked to answer a questionnaire
administered by the folks at Guild Quality. Questions cover
areas on service, quality, communication, value, etc. To be
eligible to receive a Guildmaster award, we needed a recommendation
rate of over 90% and a response rate of over 90% for projects
undertaken over the last twelve months. We received 100% recommendation
rate, while the national average is 60%, and 29 of our previous
customers responded to the survey!!! All of us here at Ben
Tyler Building and Remodeling are interested in the ongoing
improvement of our company in order to bring to our customers
the best product delivered in the best possible manner. Third
party surveys help us improve our systems by providing our
customers a fast, efficient platform in which to provide honest
feedback.
"It has been one of our personal goals to be featured in
Remodeling. We have been working diligently over the
last several years to refine our systems and create a
team atmosphere that carries through the organization.
This award recognizes all the hard work and improvements
that our employees have undertaken."ÊÊÊÊ
Ð Ben Tyler |
